Vista install error - report table

I have all the latest updates (except for A/R) for adagio. We just added a new Vista computer to our system and I'm getting
ICWin has not been installed properly (missing report tables drive) Please check you have selected proper directory.
Invalid \grasp\qrttables.ini.

Anyone know how to fix so I may install Adagio into my new computer. I have one vista computer Adagio is running on. The rest are Xp.

We recently updated all our Adagio programs not sure if that has made a difference or I'm forgetting a step with vista.

Thanks

Do you have EXACTLY the same drive mappings for your new computer?

Are you running Vista Business and did you follow the instructins for installing and configuring Adagio on Vista.

Ok it turns out we aren't running any Adagio programs from the server on Vista. So this will be the first one.

I'm not really sure what you mean by "exactly" same drive mappings. It seems pretty straight forward map to G Drive for all of the computers.

I checked the softraks tips on basic rules http://www.softrak.com/resources/technicaltips/vistabasics.php

Other the above I'm not sure where to find this other information for installing on Vista. If there are other " instructions for installing and configuring Adagio" I'd appreciate you letting me know where I can find that.

I'll get with our IT guy tomorrow and see if I can work this out with the info I have so far, thanks. One thing we didn't do was turn off the user accounts so we'll try that and let you know if I still have a problem. Thanks
yes its Vista Business.

Perhaps thia will help (Ignore the ACCPAC Plus stuff). . .

General Network Installation Guidelines

1. All programs and data reside on a common resource on a server. This resource should be mapped on each workstation with the same drive letter. If you are integrating to an existing ACCPAC Plus installation, install to the same drive.

2. If the workstation is using Windows Vista, you need to turn off User Account Control before proceeding.

3. When installing Adagio programs, Windows 2000 and XP workstations should be logged in as the user who will run Adagio. During installation, this user needs to have power user rights since registry entries will be made.

4. Install the modules from a workstation that will access all of them, in any order, except that the LanPak should not be installed first.

5. Each of the other workstations that will run Adagio should open the network resource and run \Softrak\allwkst\allwkst.exe. You may select all or just some of the programs for each workstation to access. (For example, the sales desk may not need to access Ledger.)
6. When you first start each Adagio module, fill out the registration form, print it, and fax it to Softrak at the number shown on the form. Within a day or two, Softrak will fax back a license number for each module, including the LanPak(s). After you enter this number, the “reminder” screen will no longer appear. Important: keep both the registration sheets you fax to Softrak and the license numbers they fax back. This will allow you to re-install the software if necessary.

7. The first time you access a set of data with Adagio, it will ask for the path to the tasks and currency files. If this is ACCPAC Plus data, use x:\ASP where x is your ACCPAC Plus program drive. If concurrent operation with Plus is not required, enter x:\Softrak\system where x is the drive where Adagio is installed.

8. All systems should run \Softrak\system\chksys.exe after installation to turn off opportunistic locking. This should also be run on Windows servers. Novell users should turn off local caching and turn on File Commit in the Novell client.

Thanks a lot guys we got it loaded, I just couldn't get the allwkstns to run. But each Adagio Program installed separately no problem. Thanks for your Assistance.

We recently installed upgrades and service packs. All the workstation upgrades went well except for Sales Analysis and Bank Rec on the Vista machines only.

We are getting an error message that there are no report tables for the drive on this workstation.

We have 5 Vista machines and 10 XP machines.

Were the installations performed from a workstation (and installing to a shared server drive) or directly at the server console?

If from a workstation (we hope so), was User Account Control enabled or disabled?

What is the precise error when either starting SalesAnalysis or BankRec, or when running a workstation setup from a Vista station?

The location of the report tables drive itself is common across all Adagio applications, so if some work then all programs can 'see' the report tables location. And if a particular program works for some users then all of the necessary files have been updated on the server for all users to get at, provided they have appropriate rights.

Run the CHKSYS.EXE utility (in the \softrak\system directory) from any Vista station. This will identify any workstation setup errors. Also check the 'read/write status from within this utility.

The upgrades were installed from a workstation running XP. The upgrades were for Lanpak, OE, BR, SA,AP,AL, AR and IC. All upgrades were tested and access confirmed. We have no problems with the XP machines. What is puzzling is that the other upgrades run fine on the Vista machines with no error. All report tables are in the same drive.

I will try disabling User Control and try the installation again and also run the Chksys.

I have disabled UAC, run the chksys utility. Except for a warning on multiple instances of extasks there were no other errors reported.

I am attaching a file with the print screen for two installations on Vista. With inventory it tells me when the programme was installed the drive table was set to P: but there are no report tables in P. The report tables are in P and this workstation is able to access the drive. Once I say ok. The installation goes ahead. I must be missing something as i do not see any difference in the drive which does not contain and the drive which contains i.e. according to the message.
However for Sales Analysis and Bank Rec it simply tells me that the drive does not contain the report tables.

Hi, Cassandra,

Earlier in this forum thread, you'll find information about Vista.

There are 3 ways of doing a workstation install: (1) run the program and let the autoworkstation install kick in, (2) run the ALLWKST.exe from the Softrak folder, and (3) run the WKSETUP.exe from the Softrak\module (eg. Softrak\ICWIN) folder.

Please try the WKSETUP and/or autoworkstation install methods.

I have tried all three with no success. I have disabled UAC, I have checked other installation. I included a zip file with error messages and asked for an interpretation of the message I got with the Inventory installation. I am at a lost to understand the reference to drive P in both instance. There is no difference between the two drives in the message. I believe understanding this message will give a better understanding of the problem with these three programs.

The report tables drive is referring to the root of the mapped drive that the QRASP folder is installed on. This information is written to the registry of the Windows user that is logged on during the workstation install and will be running Adagio. This Windows user must have Windows rights to do the install and to write to their registry.

You can also try reinstalling the module from this user's workstation to the server. After a successful install, an individual workstation install won't be necessary.

Ireinstalled the bank rec and sales analysis upgrades to the server using a Vista Machine. After that I could do the workstation install to this machine. However when I go to another Vista machine I still get the same error message. Am I supposed to run the upgrade from individual machines?
Another thing I noticed is that I downloaded the BankRec upgrade to a folder on the server and when I tried to run it I got the error message that it was not a valid Win32 application. I therefore had to install the BankRec upgrade directly from the website.

The user which is logged on is an Administrator. How can I identify what entries should be in the qrasp folder. What is causing me the most confsusion is that some programmes can be done and others can not be done using the identical user information.

As I mentioned earlier in the post we did 8 upgrades and 2 service packs. The XP machines went flawlessly. The upgrades for the Vista went flawlessly for Inventory, Order Entry, Accounts Payable and Accounts Receivables. But not for Bank Rec and Sales Analysis. These are the programmes accessed by the persons who use the Vista machines.

If I understood what is specific to these programmes then I would be able to give you better information or come up with a solution.

Another thought - should I run a Chksys.exe on the server itself?

You can run ChkSys on a workstation or the server. It will tell you where various files (and report files) are installed, allow you to turn off Opportunistic Locking and other things. It won't resolve the problem you are currently experiencing though.

Installing the program in the same manner for the one other user should resolve the issue.

The QRASP folder contains tables used for running reports in Adagio. These tables are also used when custom reports are created using Crystal Reports for Adagio.

It is actually three other users.

Any reason why the allwks install does not work?

Any thoughts as to why the downloaded upgrade for Adagio Bankrec gives an error message?

Hi, Cassandra,

I've run into this on a few occasions with Vista. It may be something with a particular flavour of Vista.

With respect to the download of BR, this type of error can occur when the file didn't download successfully.