Try to add a new Time & Disbursement batch and get

When any of our timekeepers try to add a new batch in Time & Disburment Batches we get the following error:

Error adding record to batch control file, record already exists.

We hit ok and get the warning:

Error writing to batch file _____ (and the number here keeps increasing by one every time someone tries to add a batch).

Because of this, no one can add their time in in a new batch - please help.

Thank you

Hi Marshal:

Did you run a Data Integrity Check? Do a full backup and Run Data integrity. If no errors, it is not the cause.

Batch numbers are only up to 9999, if you haven't done a year end which includes purging the batch status, more likely the numbers are being reused.
Be sure you properly complete the Year End steps.

We do a year end every yea. The number that it says it cannot make is 716, then 717 then 718 ...

Also I have done a data integrity check and there are errors but they are because of something to do with a person that does not exist being the primary on a client - this has been this way for a while (over a year).

What else can we try or what additional information can I give you.

Thank you

Check the batch status Report. The Batch number may have not been saved properly and the batches actually exists.
Try printing and purging the Batch Status report.

I do see the batches that it says already exist - Do I choose all 4 types and all 4 statuses when I print the report and then say yes to purge/clear the report?

I am sorry, I don't see the same options. You might have an older version. You need to contact your Adagio dealer.

Hi Marshal

Fix the errors! Then repeat. It may take a few times to repair all of the errors, and you may not see the ones that matter on the first try.

It's definitely data corruption.

Steve