How to do write offs

Previously when I would need to write off a billed invoice I would do the following steps:

Go into adjustments

select invoice to be adjusted

enter a debit to #3210 (fees) for the amount of the write-off

I attempted to do that today and I get the following error message:

Distributions to Receivable Control are not permitted.

Can you please let me know how to do a client write off. Thanks!!

Hi Holquist,

Could you confirm the version of Receivables you are running? From the Help screen, choose About to see the version. Did you recently install any Adagio upgrades?

Is account 3210 a control account? You did say it was for Fees in your question. There is a setting in the Receivables company profile on the Integration tab to prevent posting to control accounts, and my suspicion is that this is enabled, preventing the adjustment entry from being saved. This option would only kick in if for some reason, account 3210 was defined as a control account somewhere in AR.

Are you integrated with Time&Billing, thus the original invoice posted in AR uses a billing clearing account?

The version is 9.2A (161013)

That is exactly what the problem was. I went into the company profile and checked "post to control accounts" and it worked perfect. Thanks so much!!

But a question that should definitely be answered is: Why does Receivables think that account 3210 is an AR control account?

You absolutely should answer that before posting the next batch.

The adjusting entry should be using the exact accounts that was used on the initial invoice if it was current year, or to bad debts/allowance to doubtful accounts (with taxes properly backed out) if it was a prior year invoice.

If you are debiting the same account you had credited to record the revenue, there should be no posting problems.

...IMO :-)