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#71998 - Today at 10:15 AM WKSETUP hangs at Nova PDF install for Win 11 PC
Samuel Kopstick Offline
Adagio Maestro

Registered: 06/15/07
Posts: 930
Loc: GTA & North America (Remote Su...
Existing client, now has a Win 11 Pro computer (i9 Intel processor with 32 GB RAM).
Adagio is installed on a server, and we are running WKSETUP for the new Win 11 computer.

We are installing current versions of Adagio - G/L 9.3B(231109).
We run the install as an Administer.
The install progresses quickly until it comes to the Adagio PDF printers and then it just pauses. The screen reads: “Installing Nova PDF, please wait …”
But the machine at this point seems to hang.
We have waited 10+ minutes, with the same screen.
This is happening for G/L, same for the A/R install.

So how do we successfully run the workstation update for this Win 11 Pro computer?
_________________________
Samuel Kopstick
S Kopstick & Associates Inc
Toronto, ON

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#71999 - Today at 11:42 AM Re: WKSETUP hangs at Nova PDF install for Win 11 PC [Re: Samuel Kopstick]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11631
Loc: Vancouver, BC Canada
Hello Sam,

I can only suggest that you contact IT to ensure that you have the rights that you believe you have.
_________________________
Regards,
Softrak Tech Support

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#72000 - Today at 01:04 PM Re: WKSETUP hangs at Nova PDF install for Win 11 PC [Re: Softrak Support]
Steve Schwartz Offline
Adagio God

Registered: 03/10/02
Posts: 4541
Loc: Wynnewood, PA
Hi Sam

As Dan has advised me successfully, run ChkSys and say yes to delete old files if asked.

Steve

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