To bypass the error, I installed Crystal Reports manually.

Hello Rebecca,

It may be “Home Edition” OS. This is from:

Recommended System Requirements for Adagio Accounting

Windows Pro is recommended. No Quality Assurance is performed on Windows Home. Technical Support will not attempt to isolate issues that might surface on Windows Home or networks with Windows Home stations.

Hello Patricia,

I have reminded R&D that your question needs some attention.

Hi Support,

Per your suggestion, I just upgraded to Windows Pro and it's doing the same thing, so that wasn't the cause.

Please advise on how this can be resolved as this is presumably going to cause problems with all new builds of Windows.

Rebecca

Hello Rebecca,

Thank you for the follow up. R&D is investigating this issue.

Anything new to report on from R&D. My issue sounds very similar.

R&D tried to fix it on my end and couldn't and I was told it's a 'me' problem and they wouldn't help.

I have a standalone desktop, where I have full admin rights and they said I didn't have the right credentials to install (?!). I had no problem installing to a similar computer with a previous build, and had no problems installing other software, it's just Adagio that's causing a problem (all modules give the same problem).

If you figure out how to get around it, please let me know.

Did you try installing Crystal Reports manually? I think the issue is that the Adagio installer is not recognized as a trusted installer.
If you install Crystal and the AdagioV3PDF printer manually, the installer will not need to do that part.

I had tried installing crystal manually, but I'm also getting a different error related to the SSIBMD32.DLL, not the MSVCR110.DLL. In my case, manual install of crystal did not solve the issue.

https://portal.softrak.com/ubbthreads/ubbthreads.php/topics/71665#Post71665