Hi:
I am trying to do an upgrade at a client. They have 2016-2018 versions but are on support plan.
I started with GridView 93B-20190118 and get this error, then the install stops and exits.
I tried running the installer as Admin but get the same thing.



I ran the GL 93B-20231109 installer and I get the same error. The G/L install finishes but when I try to start Ledger, it wants to do w/s install.
When I do that, I get the MSVCR110.DLL error again, the install finishes but when I try to start Ledger, it wants the w/s install again.

I am logged in as the user who will run Adagio but have full admin rights

Chksys is showing these 2 errors:
========== Checking 32-bit (and higher) System Status ==========
*** Install corruption error, missing: \\oaksrv1\data\Softrak\system\win32\msvcp120.dll
*** Install corruption error, missing: \\oaksrv1\data\Softrak\system\win32\msvcr120.dll

The 2 missing files are NOT in c:\windows\system32
The workstation has Windows 11 Pro, 24H2

Howard

User does not have enough rights to c:\windows

If I had a dime for every time IT told me that the user has full admin rights only to find out they didn't, I could afford to retire.

I switched to another workstation and was able to install with no problem.
So, yes, probably rights. This workstation was the guy in the company who manages the network.
Yes-A lot of dimes!

OK - So I finally got all their workstations running.
After the problems with the initial install workstation (Windows 11, Version 24H2, Build 26100.3194) noted above, i.e the Adagio Installer error message;
"The file 'c:\windows\system32\MSVCR110.DLL' could not be opened. Please check that your disk is not full and that you have access to the destination directory [OK]"

MSVCR110.DLL did exist in c:\windows]system32.

As noted, we gave up on this workstation and I did the Adagio upgrade from a different Windows 11 workstation with no issues.
I then did the ALLWKST workstation install on 5 other workstations (Windows 10 and Windows 11), also with no issues.

The original workstation that I tried to install from that got the error still displayed the same 'MSVCR110.DLL could not be opened' error when trying to run the ALLWKST workstation install.
I showed the client's outside IT company how to run ALLWKST and let them try to resolve the issue and get Adagio installed successfully on that workstation.
I got it second hand, but they 'updated/copied' MSVCR110.DLL from another Windows 11 workstation.
Then, when they ran ALLWKST again, it gave a similar error message, but this time the error was about a different msvcr/msvcp DLL in c:\windows\system32.
They updated this DLL and ran ALLWKST again, and once again, it complained about another DLL
After about 5 iterations of doing this, the ALLWKST workstation install completed successfully.

I know this is not the best explanation, I have notes scratched everywhere after several days, but I wanted to let tech support and other dealers know of the solution (updating the DLL's in c:\windows\system32) in case they run into this error message.
It seems that perhaps the Adagio install needs to be updated to work with the latest versions of Windows 11-24H2 without getting these errors and having to copy DLL's from other machines.
It did not seem to be a rights issue on the original workstation.

We have another report of this issue happening on version 24H2 Build 26100.3323.
I have 24H2 but my build is 26100.1 and I don't have that problem.

Does Adagio copy these files to another location and it is not finding them? Some of files are not on that location.

Softrak should find out if those files have changed by the windows update.

Hello Patricia,

Look at the Softrak\System\Win32 folder.

Adagio tries to install the files to this folder as well as the Windows folder. You can also check the install log.

What do you mean on trying to install? Is it copying from c:\windows\system32 to Softrak or the other way around?

Check the install log.

I just got a new computer and am running into the same problem. I can't load any of the Adagio modules. It's Windows 11 Home 24H2 build 26100.3624. I have full admin rights so I don't believe it's that. I've copied the MSVCR110.DLL from another working Windows 11, but that doesn't change anything.

Thanks,
Rebecca Young
J.R. Jacob & Associates

I found that Windows 11 has now a security feature that doesn't allow to save files in that folder during an installation unless it is a "trusted installer".

To bypass the error, I installed Crystal Reports manually.

Hello Rebecca,

It may be “Home Edition” OS. This is from:

Recommended System Requirements for Adagio Accounting

Windows Pro is recommended. No Quality Assurance is performed on Windows Home. Technical Support will not attempt to isolate issues that might surface on Windows Home or networks with Windows Home stations.

Hello Patricia,

I have reminded R&D that your question needs some attention.

Hi Support,

Per your suggestion, I just upgraded to Windows Pro and it's doing the same thing, so that wasn't the cause.

Please advise on how this can be resolved as this is presumably going to cause problems with all new builds of Windows.

Rebecca

Hello Rebecca,

Thank you for the follow up. R&D is investigating this issue.

Anything new to report on from R&D. My issue sounds very similar.

R&D tried to fix it on my end and couldn't and I was told it's a 'me' problem and they wouldn't help.

I have a standalone desktop, where I have full admin rights and they said I didn't have the right credentials to install (?!). I had no problem installing to a similar computer with a previous build, and had no problems installing other software, it's just Adagio that's causing a problem (all modules give the same problem).

If you figure out how to get around it, please let me know.

Did you try installing Crystal Reports manually? I think the issue is that the Adagio installer is not recognized as a trusted installer.
If you install Crystal and the AdagioV3PDF printer manually, the installer will not need to do that part.

I had tried installing crystal manually, but I'm also getting a different error related to the SSIBMD32.DLL, not the MSVCR110.DLL. In my case, manual install of crystal did not solve the issue.

https://portal.softrak.com/ubbthreads/ubbthreads.php/topics/71665#Post71665

I tried installing Crystal manually, but still no luck.

Rebecca:

Did you check if the computer is Home edition? It has been reported as a possible issue.