In our case, it happened on a RDP server. Deleting the iconcache and the temp files for the user solved our issue. This needs to be done while the user is logged off.

This issue happened for another user in an Windows 8.1 workstation under one user profile, if login with another user, it didn't happen.
The user profile needed to be recreated and the issue was solved.

I have fixed the problem, or should I say an update fixed it. I was also getting an ODBC error when running chksys. I was also unable to install the recent update for DocStore from my computer. It reported the program/a file as in use. I didn't get the details. So I ran the update from another workstation that wasn't having these problems. And after that my ODBC error was gone and I could print from financial reporter again.

This is the error I had before:
========== Crystal Reports System Status ==========
WARNING: Adagio ODBC Component is Version [] but Version [2.1.8.189] is needed by [Adagio DocStore] !
--- ODBC Version MAY cause printing issues!

Has anybody been able to solve this issue without recreating the Windows profile? I don't want to have to tell the client that they need to recreate the Windows profile for another user.