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#55714 - 11/30/17 03:11 PM Re: GLChart of Accounts Error GL9.2B (160910) [Re: Softrak Support]
Ken A. Offline
Adagio Maestro

Registered: 09/14/01
Posts: 1009
Loc: Kamloops, BC
Hi Support,

Unfortunately, neither of those will work for my end users as, the created accounts will be removed during the nightly update and I tend not to give end users access to edit functions so they do not screw up their datasets. Some of my clients have upwards of 25 to 30 datasets updating nightly. I have a favorite report setup to print chart of accounts in dept order, department list and Detail listing in department order. 2 of the 3 do not work. Remember, many of my FX users are non financial managers and very inexperienced with Adagio. They need to be spoon fed their required info and the work around such as sending the department list to excel is not a reasonable work around in my opinion.

18 months is a long time to have a work around for 2 standard reports not functioning. It has been quite embarrassing when I go to train users on the use of the program and I have to tell them this report does not work and this other report does not work.

Manager's are constantly getting new departments added to their data, they need to be able to print out a current chart of account on a fairly regular basis.

Thanks for your efforts though! smile
_________________________
Thanks,

Ken Aberdeen,CPA, CMA
Aberdeen Business Consulting Ltd.
ken@aberdeenconsulting.ca

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#58904 - 10/11/18 09:21 AM Re: GLChart of Accounts Error GL9.2B (160910) [Re: Ken A.]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11550
Loc: Vancouver, BC Canada
The Chart of Accounts report has been fixed in the Adagio FX 9.3A (20180912) .
_________________________
Regards,
Softrak Tech Support

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