Hi,

We’ve been noticing that some of the “Rate” fields in orders in OE are not correctly displaying. For example, the “Currency” field clearly states “USD US Dollars”, but the Rate displays as “1.00000”.

The strange thing is that it doesn’t do it for all US orders/customers, only some. It is really throwing off our open order reports.

Is there a checkbox that needs ticking somewhere?

Thanks.

Hi Acrylon,

What version of OrderEntry are you using?

Could you give an example of where you are seeing the current rate of 1.000 unexpectedly? A report? A column added to a grid? GridView? Somewhere else? Knowing where you are looking would assist in investigation. For example, there are two rates stored on every invoice, one for the customer sale (field label Exchg Rate in the column editor or GridView) and a second if a payment was applied (field label Foreign Rate).

If what you are seeing is happening on some orders but not others, you may have to consider what is different, such as who the customers are, how they are entered/imported, whether payments are applied or not, whether a ship to address code is used, and so on.

Hi there,

We are using OrderEntry 9.2A (160707).

To clarify, when we open OrderEntry, click on the "Orders" button, and double click to open up an order we know should be US funds, the "Currency" information on the Header Tab appears to be correct (USA US FUNDS), but the "Rate" field directly below it shows up as "1.00000". This incorrect rate carries over into a custom open order report we run, where it also displays as "1.00000".

The field should display the most recent month-end rate prior to the Order date, but it just displays "1.00000" with the order date indicated beside the field.

Thanks.

Acrylon:

Most likely something has gone wrong with the MC setup. Just what is wrong is a very difficult question to answer in the forum as "that depends upon the specifics of your setup". This is better resolved by your Adagio Consultant taking a look at the specific issue.