OK - we think we understand how people are getting into this situation.

In no cases where the data has been sent to us has there been any lost data. The problem exists because Ledger and Payables get confused about what versions of each program are being run.

This could happen if a site installs AP and GL 9.3A and then people go into Payables before anyone goes into Ledger. Someone then opens GL, while they or others remain in Payables, and upgrade the GL version. Payables does not realize that the GL version has changed while it has been running.

To make sure that you do not get into this problem, open your General Ledger data once after installing the 9.3A Upgrade while no one, including yourself, is in Payables.

We have discovered another related problem. Posting a reconciliation in BankRec that includes a reversal of a Payables check causes an error when retrieving the Payables batch in Ledger 9.3A. The batch is corrupt and cannot be retrieved. This only occurs if the Update Payables Check Reconciliation option in the BankRec Bank is set to ‘Completed’. To avoid the problem, sites with Payables 9.3A should set the option to ‘Pending Status’ temporarily. We will be doing a BankRec release as soon as possible to correct this problem.

We sent our data to our customer service rep who sent it to Softrak. They suspect there was a data issue with our pre-conversion data.

Everything is now working. We are just waiting for the invoice.

Hot Fixes have been released for Adagio BankRec 9.2A (161121) and Adagio Payables 9.3A and are available through your Reseller. Service Packs will be available shortly.

The BankRec HotFix has been removed from the site as it has been superseded by the Service Pack that has been out for some days. Users installing Payables 9.3A should make sure they have the BankRec Service Pack installed if they are integrating BankRec and Payables.