Hi, Doug,

If on a Domain, there should be a rule that IT can create to regulate this I'd think.

We have instructed our staff to print to .pdf and attach to an email manually. Until we receive a hotfix this is a fairly simple workaround.

Support:

I believe that was true for versions prior to W10. Don't think the same control exists today.

It is not clear that this is a fixable problem at our end. Perhaps Microsoft will issue a fix during one of their "Patch Tuesdays".

Wouldn't the 9.2 version of the module correct the issue?

It would, if we were shipping a 9.2A version of SalesCQ. It's currently in QA behind PO, BR, and AP...

I am having a similar problem with a client running OE 8.1F (150227). AR 9.2A has no problems.

I assume moving to the 9.2 verion of OE fix the issue?

Hi Ken,

OE 9.2A will work. I ran this successfully on a Surface Pro tablet with Windows 10 and the anniversary update installed, where the email server was set up for Direct mode and authentication.

The issue is specific to writing to the email queue, rather than the email process itself, in our estimation.

I believe it's a pdf creation error, not an email issue. The pdf is created as an attachment to the email.

Moving to 9.2 OE fixed this issue.

Bob,

Interestingly I spoke with their IT support who initially looked at the problem and he indicated that he noticed that Adagio PDF was missing on the workstation and the event viewer reported a "faulty module" error on OEWIN and listed GDI32.Full.DLL as a bad DLL.

He reinstalled Adagio PDF but this did not make a difference in the ability to email.