A client is running a reconciliation and there are 2 transactions that are on the reconciliation report as outstanding, but they do not appear in the reconciliation to clear. I can see them as reconciled in GL and they are showing as reconciled in the BankRec bank transactions.

How can I clear these so they no longer appear as outstanding in the reconciliation report?

(DIC comes out clean.)

Thanks,

Hi Rebecca,

Could you identify what report you are looking at in BankRec, and what options are chosen?

Could you clarify what you mean when you say the transactions a "reconciled in GL"? There isn't a concept of outstanding or unreconciled transactions in Ledger.

I figured it out- the client had told me they hadn't touched the transactions, but they had indeed reversed them a while back. When they ran the reconciliation report from before the reversal date, they were showing as outstanding, but obviously they weren't available to clear since they had since been reversed.

My mistake was assuming they were correct when they said they hadn't touched the transactions!

Thanks!