HI Mike,

You are definitely not an idiot.

You could create a bookmark directly to the client portal page rather than just the home page, but that might mean having to remain signed into the website and that may not be your desired option. Or it may be that this would prompt for the sign-in - I don't know.

Hi, Mike,

The website has been redesigned to provide a cleaner view to prospects, who wouldn't be using all of the downloads and such that an existing client would.

We've segregated the information on our site so visitors can focus more on things pertaining to them. Hence, there is now an existing Client Portal just as there has always been a Dealer Portal, which provides somewhat different information again.

I find it very awkward to find the Technical Forum on the new website.

Hmm, that's interesting. I find it easier.

If you are logged into the site, go to the "Client Portal". There is a direct link to the Forum on the right hand side of the Portal under "Quick Links"

I have a browser bookmark to the forum http://softrak.com/forum to load it. Perhaps that's easy for me to say, since it's my job to monitor the tech forum, but it's a very easy way to access it.

Maybe it is not that it is more difficult as in hard, just more clicks. Before you were able to access the support forum off of the home page, now that is not the case.

The idea is probably to funnel users to the Client Portal so putting the Support Forum link in there makes sense. However I also miss being able to access the Support Forum from the home page.

Cheers,
Lauren

Two clicks vs a hover and a click.

Me - I just have the forum open on a tab in my browser, every time it's launched - no clicks.

(And arguably no life.)