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#35959 - 03/07/13 08:09 AM Error message on opening modules
Sammy Offline
Adagio Maven

Registered: 02/02/07
Posts: 165
Loc: Summerland, B.C. Canada
For the last few months we have been receiving error messages when we open Adagio. It happens on all the workstations and almost evrytime we open any module. It asks if we wish to send a report to Microsoft. After we answer either yes or no, it then opens the module with no problems. Has anyone else been having this problem? Is there a fix? It does not seem to cause any problems except for the extra step in opening.

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#35960 - 03/07/13 08:35 AM Re: Error message on opening modules [Re: Sammy]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4413
Loc: Vancouver, BC
Sammy:

What error message?
What operating system on workstations and server?
WHat version of Internet Explorer?
Which versions of Adagio?
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#36166 - 03/20/13 07:40 AM Re: Error message on opening modules [Re: Douglas Dickie]
Sammy Offline
Adagio Maven

Registered: 02/02/07
Posts: 165
Loc: Summerland, B.C. Canada
We are running on windows XP pro and Adagio modules are all up to date. It happens on all the different modules and on the different workstations. The only message is that windows has found an error and do we want to send a report. Everything seems to work after we answer yes or no.

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#36172 - 03/20/13 11:50 AM Re: Error message on opening modules [Re: Sammy]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11532
Loc: Vancouver, BC Canada
Hi Sammy,

There is no specific reason why this error may be happening to you. It could be due to Windows or other system updates, hardware, rights, something corrupted in the installation, or a myriad of other possibilities. I suspect you will need to get your Adagio Consultant involved as it will be more difficult to trouble-shoot on this forum.
_________________________
Regards,
Softrak Tech Support

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