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#28302 - 08/05/11 02:34 PM Re: Financial Reporter Stopped Working [Re: Marianne]
Marianne Offline
Accounts Payable

Registered: 08/05/11
Posts: 55
Loc: Surrey, BC Canada
Can you help me with the correct folder and files. I was able to see my financial report if I open the samdata. But when I go to my real folder, it won't open again.

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#28304 - 08/05/11 02:46 PM Re: Financial Reporter Stopped Working [Re: Marianne]
Marianne Offline
Accounts Payable

Registered: 08/05/11
Posts: 55
Loc: Surrey, BC Canada
Is the correct path c:\softrak\data ???

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#28305 - 08/05/11 02:46 PM Re: Financial Reporter Stopped Working [Re: Marianne]
Michael Mulrooney Offline
Adagio Virtuoso

Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
There is something wrong with the GL data in your "real folder" and nothing wrong with the Financial Reporter.

If you have followed all the advice in both of your postings and you still are unable to open the Financial Reporter then you will need to contact your consultant for help. It is possible that you will require a database repair.


Edited by Michael Mulrooney (08/05/11 02:46 PM)

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#28306 - 08/05/11 02:57 PM Re: Financial Reporter Stopped Working [Re: Michael Mulrooney]
Marianne Offline
Accounts Payable

Registered: 08/05/11
Posts: 55
Loc: Surrey, BC Canada
I can open the file correctly when I started at data/samdata. It is showing error on the application LedgerFinRep.Exe.

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#28307 - 08/05/11 03:28 PM Re: Financial Reporter Stopped Working [Re: Marianne]
Michael Mulrooney Offline
Adagio Virtuoso

Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
I say again, there is something wrong with the GL data in your "real folder" and nothing wrong with the Financial Reporter.

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#28309 - 08/05/11 06:48 PM Re: Financial Reporter Stopped Working [Re: Marianne]
Bruce Gardner Offline
Adagio Wizard

Registered: 06/15/04
Posts: 3558
Loc: Toronto ON, Canada
Harpo:
It's time to give your Adagio consultant a call. It sounds as if you are fairly new to Adagio so your consultant can address these issues quickly, probably without even leaving their office. And if there is something wrong with your data, he or she can help you to correct it. A phone call will save you time and money (because time is money, right? smile ).
_________________________
Bruce Gardner
ARX Business Solutions Inc.

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#28313 - 08/08/11 06:53 AM Re: Financial Reporter Stopped Working [Re: Michael Mulrooney]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4372
Loc: Vancouver, BC
You need to contact your Adagio consultant for assistance. This is beyond what can be resolved in this forum.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#28343 - 08/10/11 10:09 AM Re: Financial Reporter Stopped Working [Re: Douglas Dickie]
Wayne Offline
Adagio Buff

Registered: 06/07/06
Posts: 68
Loc: Surrey
For anyone following this thread. The problem is with the data. The data was corrupt before the client converted and the conversion to Ledger 9.0D did not fix the data.

The client has been using a real time backup system that I believe has caused the data corruption. Real time backups are great for word process files, but not accounting data.

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