Version 9.0A involved a complete re-design of the Customer file, with the inclusion of multiple contacts and additional information fields. Reports were changed to make sure that there was a way to print the new information. Not printing (or storing) the phone numbers would have "broken" the rule, if any such rule existed (which it doesn't).

Hi All,
I have a different problem with the Adress Only report.
We have 3 companies and each is set up with at Report Group code.
When I call for a group individually some of the customers in that group are missing. I can't figure out what is different in those customers vs. the ones that do print out. Any clues?

Hi, Linda,

When you next run the report, take note of one of the customers that shows on the report and the exact spelling/case of the Report Group they belong to.

Next, look at one of the customers you feel should be showing on the same report. Does the spelling/case of this customer's Report Group match that of the other customers?

If you want to ensure that Report Groups are always entered in the same manner (spelling/case), turn on the 'Verify Report Groups' option in the Company Profile, System Options tab.

Thank you for the advice. I went through the whole database, checked all the customers, changed a few to 'trick' the system and still quite a few customers are missing. Also turned on the verify report group option. I changed the ones who are missing several times, type in the report group as well as chose it with the finder. I don't see anything different with those customers. They are all active as well.
We will do a DIC today or tomorrow to see if errors show up.

How stupit am I????? I am so sorry about this, the balance in the criteria was set at a fairly low amount so of course the current customers with a balance above that would not show up.

My profound apologies.

Hi, Linda,

No problem. I'm glad you were able to determine the cause of the problem. We all live and learn.

The answer's always obvious when you know what it is.