Hi Andrew

I don't think the system "learns" something about the install.

I think that on the second pass it doesn't even bother with the sample data, because it thinks that it is already installed - see my original reply. There is no "replace sample data" prompt the second time.

Steve

Hi Steve,

If you "Cancel" the first pass, then the sample data has been deleted (or moved to the Backup) and doesn't exist for the second pass (unless you restore it). If the sample data isn't there, the service pack doesn't offer to replace it (so you don't see the problem).

However, if you restore the sample data and re-install the service pack so that it does try and replce the sample data for a second time, the "stall" doesn't occur.

Also, if you install the service pack onto a network drive where the sample data exists, cancel the process, then install the service pack onto a local drive where the sample data exists, then the slowdown doesn't repeat.

In two cases yesterday, I installed this service pack after disabling Norton on one site and AVG on the other. I did not update the sample data and in both cases, we couldn't open the Financial Reporter. Message said it couldn't open the FR. In both cases, I had to download the most recent full product, in which case the install process said it was not the correct update and had to enter a previous S/N and Install Code. After the install was completed, everything worked fine. Something very strange about the service pack.

Lars

Hello Lars,

We need a little more information. We have had some problem reports where the install was not complete. This means that the new programs are not installed or that they are not named correctly after the install.

After the install of the Service Pack, the Financial Report should be:
Named: LedgerFinRep.exe
Dated: 3/4/2008

Check the File Properties, on the Version page, the File version should show: 2.1.1.1497

OK, so it just happened to another client who did the installation themselves - failed to open the FR. Going to the Softrak\Ledger folder, there is no LedgerFinRep.exe. It seems that when they aborted the installation, it removed the previous file and now there is no FR exe file. My plan is to reinstall the full product (V9.0).

BTW - I tried to duplicate this problem by installing the SP on our system and didn't get any problem.

Lars

Hi Lars

See this thread - http://www.softrak.com/ubbthreads/ubbthreads.php?ubb=showflat&Number=10376&page=5#Post10376

Steve

To update everyone,

Please re-download the Ledger Service Pack. This build does not appear to have any problem installing (or not) the sample data, or "stalling" duing the installation process.

Sorry for the inconvenience.

Hi guys ..... my install also "hung" during the first SP try on the sample data .... a second install attempt the next day worked fine .... I think we're running the Windows Defender anti-virus. Also, I had to go in and rename the LedgerFinRep.exe file , as per the last couple Service Packs. Great to have that posting window issue solved! Keep up the great support and keep on listening to us users!!

Hi Andrew

I have a client that is reporting what Lars reported - FR hangs on the words "Loading Account Group", although the grid is there.

I tried a full install, using the AL8P20080307.EXE, no luck. I then tried downloading and installing the build you just posted, no luck.

What should I do with this client?

Steve

Hello Steve,

This is related to corruption in the GLATREE data file. Please rename this file. It will be recreated.