A client recently started using departments in one of their companies. Since then, they cannot print a Trial Balance report. It won't preview, or print, and doesn't give any error messages.

When Departments are enabled in the Company Profile, on the Print Trial Balance screen, they should be able to choose to sort by Account or Department. They can't - it is set at Account and will not let them select any differently.

DIC was clean. The trial balance prints in their other companies which don't have departments.