Hi Lori,

If you're using Adagio EFT, the email notifications do not go out "automatically". When you created the EFT submission file, and answered 'Yes' to the question "Did the EFT file submit correctly", there should be another prompt asking "Do you want to print additional forms?" Did you say Yes to this and Email the forms?
If you did, then they should be in your Email queue. Go to the menus at the top and select Email>Email Queue. You can select the one you want and set it "To send" and then send it again.


Edited by Dan_Desautels (01/16/20 01:14 PM)
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Dan Desautels
DezTek Solutions Inc.
Thunder Bay, ON