Janie:

Which Adagio module you using for POS.

What type of labels are you printing and from which module? Sounds like inventory labels.

Label size? What is pre-printed on them?

Why are you still using a DOT Matrix printer? A purpose built label printer is much easier to configure and support.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com