Liz:

Following up on Warren's suggestion: If you look at the list of printers available in Windows you should see "AdagioPDF" and "AdagioV2PDF". The latter is used by more recent versions.

I have seen the same symptoms when the AdagioPDF printer didn't exist properly on a computer. The solution was to uninstall any Adagio PDF components and reinstall, making certain that both PDF drivers are installed. Your Adagio consultant could assist with these steps because the AdagioPDF printer might need to be installed manually.