Hi, Michael,

I'm hearing that you are still receiving the error when trying to retrieve AP9.3A to GL9.3A using the same data from July 13th that you uploaded to us. Yet we are not receiving the error here.

Would you drill down to the Softrak folder on the server and run Softrak\System\ChkSys.exe, select Proceed and then, in the upper left corner of the next screen, select the System Snapshot button. On the subsequent screen select to Take Snapshot and note in the upper middle portion of the screen the filename of the zip that is created in the Softrak\System folder.

After, attach the zip file to an email and email it to support@softrak.com please. I'd like to try and determine what might be different in our Adagio environments.