Softrak products do not assume anything about your printer. You may wish to contact MicroSoft or the Manufacturer of your printer or your Computer Dealer to help you with the printer driver. QCW uses Windows printer drivers; Softrak does not write them.

For the other question, I am missing some crucial information:
Which version of QCW do you have? What is the release date on the diskettes? From your description, it does not sound as if you are on the current release of QCW. The current version is QCW 61B dated 99-02-15.