Hi Andrew:
Good suggestion.
We'll can try that route again. We've tried offering pdf's or a gridview report. They wanted hard copies.

Their refusal doesn't make sense in view of Service Canada's attempts at improved service and desire for increased efficiency.

We used to archive data-files annually so that we could recall data and transactions. But you've made Adagio so good, where everything is available and accessible to users, that there's no longer any need.

This is a pretty rare situation.
Thanks folks,
Cary R.