I changed the last names so the poor customer doesn't google and find themselves here....

In the AR 9.0 Customer Alerts Table it says this:

999999 HA1170 CUSTEDIT 00002 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 06-Oct-10 15:10 DP False
999999 HA1170 CUSTVIEW 00000 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 06-Oct-10 13:34 LB False
999999 HA1170 CUSTVIEW 00001 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 06-Oct-10 13:34 LB False
999999 HA1170 CUSTVIEW 00003 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 06-Oct-10 13:34 LB False
999999 HA1170 ICSHIP 00000 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 ICSHIP 00001 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 ICSHIP 00003 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 OECREDN 00000 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 OECREDN 00001 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 OECREDN 00003 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL False
999999 HA1170 OEINV 00000 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 11-Aug-10 11:15 CL False
999999 HA1170 OEINV 00001 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 11-Aug-10 11:15 CL False
999999 HA1170 OEINV 00003 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 11-Aug-10 11:15 CL False
999999 HA1170 OEORDER 00000 HA1170 000002 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE: False False 02-Oct-09 10:38 CL 06-Oct-10 15:12 DP False

In the AR 9.0 Customer Alert Messages Table it says this:

999999 HA1170 000001 0 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE:
999999 HA1170 000001 1 DOUG APPLE, FRED BANANA, EARL MANGO, BRAD HAPPY !!!
999999 HA1170 000002 0 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE:
999999 HA1170 000002 1 DOUG APPLE, FRED BANANA, EARL MANGO, BRAD HAPPY!!!
999999 HA1170 000002 2
999999 HA1170 000002 3 ****PLEASE MAIL AND EMAIL PETER ALL INVOICES****
999999 HA1170 000002 4
999999 HA1170 000002 5 ****PLEASE USE CREDIT ON ACCOUNT TOWARDS NEXT ORDER****
999999 HA1170 000003 0 ****PLEASE MAIL AND EMAIL PETER ALL INVOICES****
999999 HA1170 000005 0 AUTHORIZED PERSONS TO PURCHASE PRODUCTS INCLUDE:
999999 HA1170 000005 1 DOUG APPLE, FRED BANANA, EARL MANGO, BRAD HAPPY!!!
999999 HA1170 000005 2
999999 HA1170 000005 3 ****PLEASE MAIL AND EMAIL PETER ALL INVOICES****
999999 HA1170 000005 4
999999 HA1170 000005 5 ****PLEASE USE CREDIT ON ACCOUNT TOWARDS NEXT ORDER****

I was thinking of trying toolkit and changing the customer code but thinking it might just copy the error over to the new code. If that doesn't work I could try combine into. Or, if worse comes to worse, I suppose I can create a new account and just keep the old one for the history.