Hello Mr. Bates.

I am very sorry if I offended you for the uppercase, in no way I am yelling on the forum.
We have been your customer for quite a while, and recently considered to use this forum as a tool to improve our understanding of the system.
Why would we should contact our "adagio consultant" when such person charge money even for a call, when we can get the support from this forum?
It's kind of frustrating when a company pays a lot of money no just for the packege but also for updates that were never received.
Once again I am soory if ant inconvenience.