Hello!
Recently I upgraded our Office 2007 to Office 2016, which naturally replaced our email client to Outlook 2016. In the past we sent the daily invoices out from the OE module using email setup with MAPI, so our sent invoices would show up in Outlook under "Sent Items".
Since the upgrade however this functionality doesn't work.
Now in the email queue when I click "Send all", the usual sending window pops up, disappears quickly, then nothing happens. The emails are not sent, the status remains empty. I tried reinstalling the OE module (this is a workstation install), tried reinstalling Office 2016, I made sure that Outlook 2016 is the default mail client on the system. I am at a loss of what else I could try?
Just to mention, I did set the email up with the direct method, and it works, but it's not favorable in our use case. I'd like to keep using MAPI so the emails show up in Outlook. Thanks!

Adagio will only work with Outlook 32bit.
If you installed the 64bit version Adagio can not talk to it.

Thanks Chris! Installed Outlook is indeed the 32-bit version.

From Email setup, if you use the Test Email button, an Office Dialog should prompt you that a program is trying to access outlook and give you an option to Allow.

If that prompt is not coming up, then you might check if your AntiVirus has any settings to protect MAPI email.

I am running Outlook 2016 and MAPI does work for me.

What version of Order Entry are you using?

If you are using Mapi as your email method, you should consider installing ClickYes to your workstation (a freeware solution that we have installed at client sites for years), that eliminates the requirement to answer the pop up messages, and makes the email message available to be sent immediately.
Best,
Brian

Thanks Brian, that is a wonderful solution. I forget that it is available for free. You told me about it years ago. I will install for two clients tomorrow.